General Question

At EZSCALE, we're dedicated to providing top-notch services and customer satisfaction. That's why we offer a stress-free refund policy to give you peace of mind. If you're not completely satisfied with your new subscription, simply request a refund within 14 days of your initial invoice date and we'll happily process it for you.

And if you encounter any issues with your service, our friendly support team is here to help. Just reach out via a support ticket, and we'll work to resolve the problem as quickly as possible.

At EZSCALE, we understand that unexpected circumstances can sometimes make it difficult to keep up with payments. If you have an overdue invoice, don't worry! We'll temporarily suspend your service after seven days of non-payment as a gentle reminder to catch up.

However, if payment is still not received after 15 days, we unfortunately have to terminate the service for the safety of our systems and for other customers. To avoid termination, we highly encourage you to reach out to our support team as soon as possible through a ticket if you're experiencing any difficulties with making a payment. We'll do our best to assist you and find a solution that works for you.

At EZSCALE, we understand that waiting for your new service can be an anxious time. That's why we're here to provide you with all the information you need to know about the activation process.

Depending on the type of service you choose, it will be provisioned immediately or may take a few days to complete. Our dedicated servers may require additional time, as we may need to order specific parts to get them up and running. If we foresee any delays with your order, our support team will reach out to you through a ticket to keep you updated and informed.

We're dedicated to providing you with the best possible experience and want to make sure your service is activated with ease. If you have any questions or concerns, please don't hesitate to reach out to us.

At EZSCALE, we understand that circumstances can change and that's why we always strive to offer the best possible experience for our customers. However, when it comes to domain registrations and renewals, it's important to keep in mind that these purchases are final and cannot be refunded. We want to ensure that our customers are fully informed and satisfied with their purchases, so if you have any questions or concerns, please reach out to our support team before making a purchase. We're always here to help!

At EZSCALE, we understand the importance of quick page load times, especially when it comes to hosting your BFACP. If you choose to host your own database separate from EZSCALE, the distance between the database and BFACP hosting can cause slower load times.

To ensure the best experience, we recommend having your database hosted with us. Our BFACP hosting is currently located in two prime locations, the US in Atlanta and in EU in Finland. With the database and BFACP hosting in close proximity, the latency between the two will be minimized for fast and efficient processing of even large amounts of data.

However, if you prefer to host your database elsewhere, we understand. Just keep in mind that the further away it is from the BFACP hosting, the longer it will take for data to travel back and forth.

If you have any concerns or questions, feel free to open a ticket with us and we'll be happy to assist you.

Don't worry, we've got you covered! Our database plans come with a pre-allocated amount of storage space so you can store all the important data you need. But, in case you go over the limit, don't worry! We'll simply charge you a small fee of $1.00 USD per gigabyte of storage used.

For example, let's say you have the Bronze plan which comes with 5 gigabytes of storage. And, if you end up using a total of 15 gigabytes, your monthly bill would be calculated as $5.00 for the pre-allocated storage + $15.00 for the additional 10 gigabytes used, making it a total of $20.00. This fee will be applied to every subsequent invoice until you reduce your storage usage to within your allocated limit.

If you need more storage in the future, you can upgrade your plan to a higher tier. Or, if you have any questions, please feel free to open a support ticket and our team will be happy to assist you!